Customer Service Training

Fame Training Academy was established to deliver our unique customer service programme the “Fame 5-star Way” which focus on what it takes for a corporate receptionist to become a company ambassador and to deliver a memorable “5 star hotel style” visitor experience.

Every Fame receptionist is a graduate of our in-house training programme. Our courses combines both the academic and practical aspects of our services in a fashionable way, whilst providing our people with the philosophy, theory and principles of customer service values. We also provide Image & Grooming service

We provide pre-course assessment and post – course follow up, We can also arrange for a third party mystery shopper reports to be undertaken, so that we can monitor on how effective our training has been.

The Academy also provide open courses for front of house employees who want to improve on their skills.

Below are few courses outline we train at our institute:

• Being a company ambassador and How to achieve the industry leading receptionist
• Reception Management – appreciating excellent customer service
• 5 star Customer service training
• The importance of first impressions
• Switchboard services
• Helpdesk management
• Meeting room management
• Verbal communication skills & talking initiative
• Develop strategies for dealing with difficult people and situations
• Business and phone etiquettes – Having the right attitude
• Image and Grooming
• Coaching and Mentorin

PA & Executive Assistants Training

We now offer PA training courses for aspiring PAs, Executive Assistants and secretaries

Please contact us to register for our upcoming PA courses